Job Purpose
To manage the IT infrastructure, digital platforms, databases, technical resources and information systems, ensuring that the business operates efficiently and provides reliable digital services and information to its members.
Key Responsibilities
- Manage the business computers, software, internet, email, cloud systems, website and other digital platforms.
- Maintain the business membership database and support digital registration, renewal and communication systems.
- Develop and organise a digital resource centre containing regulations, guidelines, technical documents, training materials and industry information.
- Provide technical support to staff, projects, online meetings, webinars, surveys and digital programmes.
- Maintain secure digital records, backups, user access controls and basic cybersecurity procedures.
- Prepare data reports, dashboards and information summaries for management and support evidence-based decision making.
- Support the development of digital tools that improve member services, administration and project implementation.
- Monitor emerging technologies and recommend practical systems that improve the business’ efficiency and member value.
Required Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, ICT or a related field, with practical experience in IT support, database management and digital systems.
- Experience with websites, cloud platforms and membership/association systems is an advantage.
Key Competencies
Strong IT and troubleshooting skills; database and data-management ability; digital communication; cybersecurity awareness; organisation and attention to detail; problem-solving; confidentiality; and ability to support non-technical users.
Reporting & Working Relationships
Reports to the Executive Officer / Executive Committee and works closely with the Project Manager & Business Development Officer and Membership Administrator.
Recruitment Note: Candidates should demonstrate professionalism, integrity, strong communication skills and the ability to work effectively with business members, government institutions, partners and other stakeholders.
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