About the Company
Our client a consulting firm committed to helping businesses build high-performing teams and improve organisational effectiveness. The company partners with organisations across Uganda and the region to deliver tailored workforce and business support solutions that enable sustainable growth and operational excellence.
Job Summary
To support the Customer Engagement Manager with day-to-day administrative, research, data and coordination activities that help the function maintain accurate customer information, monitor engagement activities, track actions and prepare timely business information for management use.
The role is primarily focused on organising information, maintaining records, conducting basic analysis and ensuring follow-up, rather than making independent business or commercial decisions.
Key Responsibilities
Customer & Business Information
- Maintain and regularly update customer and prospect databases; capture new customer information; organise customer records; check information for completeness and accuracy; flag missing or outdated information to the manager.
Customer Engagement Support
- Update customer engagement trackers; record calls, meetings, enquiries and follow-ups; prepare lists of customers requiring follow-up; support the manager with scheduling and coordination of customer engagements.
Business Analysis Support
- Collect basic sales, customer and operational data from internal teams; organise data in Excel; perform simple calculations and comparisons; identify basic trends or gaps and present findings for review by the manager.
Reporting & Dashboards
- Update existing weekly and monthly reports and dashboards; consolidate information received from different teams; check figures for consistency; prepare simple summaries for management review.
Research
- Conduct desk research on customers, companies, industries and relevant market developments; compile findings in a structured format; maintain research files and source information for future reference.
Meeting & Action Management
- Support preparation for internal and customer meetings; take clear meeting notes where required; document agreed actions, responsible persons and deadlines; update action trackers and follow up on outstanding items.
Documentation & Administration
- Organise customer, engagement and business development-related files; maintain folders and document registers; prepare basic documents, reports and presentations; support filing and retrieval of information when required.
Proposal & Presentation Support
- Assist in compiling information required for proposals, presentations and customer documents; format documents and presentations; conduct basic research and fact-check information before submission to the manager for review.
Internal Coordination
- Follow up with relevant internal teams for information required by the Customer Engagement function; consolidate responses; maintain simple task trackers and escalate delays or missing information to the manager.
Process & Data Support
- Help maintain standard templates, trackers and reporting tools; identify recurring administrative gaps or data inconsistencies; suggest simple improvements to the manager based on observations.
Required Qualifications
- Bachelor’s degree or diploma in Business Administration, Business Management, Business Analytics, Commerce, Economics, Marketing or a related field.
- Basic knowledge of business analysis, business development or performance management.
- Good working knowledge of Microsoft Excel, Word and PowerPoint.
- Strong research, data organisation and reporting skills.
- Good written and verbal communication skills.
- Strong attention to detail and ability to work with confidential business information.
Competencies
- Analytical and commercially minded
- Highly organised and structured
- Good with numbers and information
- Strong follow-through and accountability
- Good communication and coordination skills
- Proactive and willing to learn
- Able to work independently with limited supervision
- Comfortable working across different business functions\
Key Outputs
The intern will be expected to maintain and support:
- Business and prospect trackers
- Sales and opportunity pipeline updates
- Weekly/monthly business reports
- Management dashboards and summaries
- Meeting minutes and action trackers
- Market and company research
- Proposal and presentation support
- Organised business records and documentation
Performance Measures
- Accuracy and timeliness of reports and trackers
- Quality of business research and analysis
- Timely updating of business information
- Follow-through on assigned actions
- Quality and organisation of documentation
- Responsiveness to internal business needs
- Ability to identify and resolve administrative/process gaps
Ideal Candidate
The ideal candidate has strong interest in business, customer engagement and business analysis. They should be comfortable working with Excel, research and business information, and have the discipline to keep records, trackers and documents accurate and up to date.
The candidate should demonstrate curiosity, attention to detail, good judgement, willingness to learn and strong follow-through. They do not need extensive work experience, but should be able to take clearly defined tasks, organise information, complete them accurately and escalate issues when guidance is required.
This is a suitable role for someone who wants to develop practical experience in customer engagement, business operations, business analysis, reporting and management support.
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